First AI-Powered CRE Furnishing Solution

ABOUT THE COMPANY

Inhabitr is a fast-growing furniture-as-a-service platform helping luxury hotel brands, property developers, and enterprises furnish spaces with flexibility. The company delivers FF&E (Furniture, Fixtures & Equipment) solutions for hospitality, commercial, and real estate clients across the U.S. and the Middle East.

BUSINESS IMPACT

Sphere was deployed as the backbone for Inhabitr’s FF&E solutions, powering large-scale furnishing projects and streamlining multi-stakeholder coordination.


It generates over $10 million in annual revenue, enabling faster order cycles, increased transparency, and reduced operational overhead across teams.

Inhabitr became the officially recognized FF&E partner for the Hyatt brand, strengthening its position in the furnishing market.

MY CONTRIBUTION

  • Designed the end-to-end experience for Sphere, covering both admin and client-facing sides.

  • Conducted whiteboard sessions with leadership to map the complete procurement and approval lifecycle.

  • Defined the information architecture, checkout and approval flows, and admin hierarchy.

  • Built the design system foundation used across other internal tools like Ellipse and Bagel.

Context

What Was the Project?

Before Sphere, Inhabitr managed B2B furniture orders manually — through spreadsheets, emails, and phone calls between account managers, logistics, and clients. This created coordination bottlenecks, version mismatches, and delays in order confirmation.

I was tasked to design a scalable, structured, and intuitive digital solution that could handle:

  • Multiple properties under one corporate account.

  • Bulk order customization.

  • Document-based approvals and digital signatures.

  • Real-time visibility into order status and installation.

Problem Statement

How might we simplify complex B2B furniture procurement so that property owners and internal teams can collaborate, order, and track progress — all within a single, cohesive platform?

Furnishing Platform for Commercial Real Estate(CRE)

B2B furnishing platform that streamlines FF&E procurement for luxury hotels and enterprises. It enables property owners to design, quote, and track furnishing projects — all in one intelligent, self-serve dashboard.

The Process

Project Goals

Build a Unified Procurement Platform

Build an end-to-end platform for bulk ordering, tracking, and approvals.

Empower Self-Serve Quoting

Enable property managers to generate, compare, and share quotes independently, reducing turnaround time and dependency on sales teams.

Enable Multi-Level Visibility

Provide role-based dashboards for companies, properties, and rooms—ensuring transparency and control across every stage of the procurement process.

Who are the users?

Property Managers / Clients

who want to view property inventories, select furniture, approve quotes, and sign digitally.

Inhabitr Account Managers

who manage properties, product catalogs, discounts, and oversee orders across clients.

Operations & Logistics Teams

who track fulfillment, shipping, and installation.

Each user type required different access levels and dashboards, which influenced the platform’s architecture and navigation design.

Insights - What do the experts need?

Clients often needed visual assurance before approving — showing rendered setups or model rooms increased confidence.

Admins wanted bulk editing and duplication features to handle multiple properties faster.

The sales team requested a central approval workflow to reduce email chains and manual document sharing.

Both sides emphasized clarity of pricing and visibility into order progress as top priorities.

Information Architecture

Solution

Choose Project Type

Users start by selecting whether they’re furnishing a new property or renovating an existing one, allowing Sphere to tailor catalogs and budgets accordingly.

Choose Project Type

Users start by selecting whether they’re furnishing a new property or renovating an existing one, allowing Sphere to tailor catalogs and budgets accordingly.

Upload Floor Plan

The system analyzes the blueprint to detect:

  • The number of rooms or unit types

  • Room categories (e.g., guest room, lobby, suite, corridor)

  • Approximate dimensions to suggest accurate furniture configurations

Furniture Summary — Review & Customize

After the floor plan is processed, users are presented with a room-wise furniture summary. Each room type displays the detected furniture items, pricing, and quantities — giving users a transparent view of their project costs.

  • Review and edit quantities for each furniture item.

  • Upgrade products to premium alternatives directly from this screen.

  • View real-time totals per room and overall project summary in the left panel.

Order Tracking — From Procurement to Installation

Once a quote is approved and signed, Sphere transitions the user into a transparent order-tracking dashboard. Each property displays its order status, payment state, and an estimated delivery timeline.

Post Project

After Hand-off

After the design handoff, the engineering team integrated Sphere’s client workflow into production using the shared design system. I collaborated closely during QA to ensure design fidelity, consistent component usage, and responsive behavior across devices.

Impact:

Sphere became the core platform for Inhabitr’s FF&E operations, enabling enterprise clients to self-serve and generate quotes in minutes, rather than days.

Contributed to over $10M in revenue within the first deployment cycle.

Strengthened Inhabitr’s position as the official FF&E partner for the Hyatt brand.

Learnings

  • Automation needs transparency: Even when AI reads floor plans or PIPs, users want visibility and control over what’s detected.

  • Enterprise UX is about trust: Clear summaries, editable quotes, and visible brand standards increase confidence in self-serve experiences.

  • Design systems pay off: Early investment in reusable components accelerated development for future tools like Ellipse and Bagel.